ubiquiti device discovery tool not finding cloud key

#UBIQUITI DEVICE DISCOVERY TOOL NOT FINDING CLOUD KEY ANDROID#
#UBIQUITI DEVICE DISCOVERY TOOL NOT FINDING CLOUD KEY SOFTWARE#
#UBIQUITI DEVICE DISCOVERY TOOL NOT FINDING CLOUD KEY WINDOWS#

Factory reset your UniFi device and readopt it.

UniFi Protect has a Recover Code which can be found in the Protect settings.

UniFi Network has Device Authentication Credentials which can be found in the Network System settings.

Use the device's recovery credentials from the original application host to perform an advanced adoption.

Restore your UniFi OS Console or application from a backup during which the device was previously adopted.

You can use one of these methods to adopt your device: You may refer to community.ui.com/releases for information on our latest versions. To do so, we recommend enabling automatic updates. Please ensure that you are always running the latest versions of UniFi OS and your applications. Your UniFi OS and/or Application(s) Are Outdated For this reason, we always recommend running the application on a UniFi OS Console.

#UBIQUITI DEVICE DISCOVERY TOOL NOT FINDING CLOUD KEY WINDOWS#

Windows firewalls are common adoption prohibitors for self-hosted UniFi Network users. As such, we recommend disabling any third-party firewalls prior to device adoption. TCP Port 8080 and UDP Port 10001 must receive inbound broadcast traffic and transmit outbound traffic to facilitate device discovery and communication.

#UBIQUITI DEVICE DISCOVERY TOOL NOT FINDING CLOUD KEY SOFTWARE#

Device Discovery is Being Blocked by a Third-Party Firewall or Antivirus Software For specific power requirements, please refer to your product’s datasheet in our Store, or in our Downloads section. We recommend using UniFi PoE switches as the most reliable and compatible power method. Also, please note that Ethernet cables only support data transfer up to ~300 ft. Try replacing your cable(s) to see if this resolves your adoption issue. If you do not see an upstream port or LED indicator light, there may be a problem with your device’s power or data connection. Note: We only recommend Layer 3 adoption to advanced users, or those adopting devices to a Cloud Console. For more details, see our Layer 3 Adoption Guide. In these scenarios, Layer 3 (internet) adoption is required. This is often because they are on a different VLAN than their host application. Some third-party gateway users may notice that their UniFi devices do not appear. Troubleshooting Your UniFi OS Application and Device Are On Different NetworksĪll UniFi OS applications, other than UniFi Network, require adoptable devices to be connected to the same Layer 2 network as the hosting application. You must also have at least one wired AP present and within range of the wireless AP you wish to adopt. To adopt UniFi IoT devices and wireless cameras, you must enable New Device Auto-Link in your Network Application. To adopt APs wirelessly, you must enable Wireless Meshing in your UniFi Network Application.

Navigate to your UniFi Device tab and click the Adopt button.

#UBIQUITI DEVICE DISCOVERY TOOL NOT FINDING CLOUD KEY ANDROID#

The Network Mobile App ( iOS / Android) and Protect Mobile App ( iOS / Android ) may also be used. Navigate to the applicable UniFi application in your web browser.Power-on your UniFi device and make sure it is connected to your UniFi OS Console or application host.Adoption issues typically result from third-party equipment usage or other environmental factors, such as firewalls or niche networking configurations.

We recommend using a UniFi OS Console for the simplest, most streamlined adoption process.

Ubiquiti device discovery tool not finding cloud key